Legal

At Tickets Haus, we are committed to protecting your privacy and maintaining a secure environment for all users of our services. This Privacy Policy explains the types of personal information we collect, how we use it, with whom we share it, and the choices you have regarding your information. By accessing our platform or using our services, you agree to the practices described in this Privacy Policy.

1. Scope of this Privacy Policy

This policy applies to:

• Users of Tickets Haus services, including our website, mobile application, and customer support channels.
• All personal information shared with us directly, through third-party partners, or collected automatically during your use of Tickets Haus services.

The terms “we,” “us,” and “our” refer to Tickets Haus, while “you” and “your” refer to any user of our services.

2. Information We Collect

We collect personal information in the following ways:

Information You Provide

• Account Creation: Name, email address, phone number, mailing address, date of birth, and payment information (credit/debit card details).
• Purchases: Event preferences, ticket orders, billing details, and correspondence with customer support.
• Interactions: Free text notes, surveys, or other data you provide when interacting with our platform or customer support.

Automatically-Collected Data

• Log Information: Browser type, IP address, pages visited, time of access, and referral URLs.
• Device Information: Hardware model, operating system, mobile network, and device identifiers.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, including:

• Essential Cookies: Required for core functionality (e.g., secure logins and transaction processing).
• Performance Cookies: Help us analyze website traffic and improve usability.
• Targeting Cookies: Deliver personalized advertisements based on your browsing habits.

You can manage or disable cookies through your browser settings. For more information, visit www.allaboutcookies.org.

3. How We Use Your Information

We use your information to:

• Process ticket purchases and provide customer support.
• Personalize content and suggest events based on your preferences.
• Improve our platform, services, and marketing efforts.
• Prevent fraudulent activities and ensure platform security.
• Comply with legal obligations and enforce our Terms of Use.

4. Sharing Your Information
We will not sell or rent your personal information. However, we may share your data in the following scenarios:

Service Providers
We share data with trusted partners, such as payment processors, event organizers, and delivery services, to fulfill your transactions.

Affiliates and Partners

We may share data with affiliates or event partners to offer related products, services, or promotions.

Legal Requirements

We may disclose your information to comply with legal obligations, respond to lawful requests, or protect the rights and safety of Tickets Haus, our users, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business transaction.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:

• Account-related data may be retained for fraud prevention and dispute resolution.
• Purchase history may be retained for tax, legal, or regulatory purposes.

When no longer needed, your data will be securely deleted or anonymized.

6. Protecting Your Data

We use advanced physical, electronic, and administrative measures to safeguard your information. However, no system can be completely secure, and we cannot guarantee the absolute security of your data during transmission or storage.

7. Your Choices

Access and Update Your Information

You can review and update your account details by logging into your profile on Tickets Haus.

Opt-Out of Communications

You can unsubscribe from promotional emails using the link provided in the email. Note that you may still receive service-related messages (e.g., order confirmations).

Manage Cookies

You can manage or disable cookies through your browser settings. Some features of our platform may not function correctly if cookies are disabled.

8. Children’s Privacy

Tickets Haus does not knowingly collect data from children under 13 years of age. If we become aware that a child’s personal information has been collected, we will take steps to delete it promptly.

9. Links to Third-Party Services

Our platform may contain links to third-party websites or services. This Privacy Policy does not cover those services, and we encourage you to review their privacy policies before sharing your information.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for legal and regulatory reasons. Material updates will be communicated via email or a prominent notice on our platform. Please review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@ticketshaus.com
Website: www.ticketshaus.com